It’s Friday morning of last week. Ed comes into the kitchen and tells me that he is having trouble getting into his e-mail.
Instantly my heart sinks. Yup, sure enough, I couldn’t get into my e-mail either.
First line of attack: Call DoIT, our campus technology trouble-shooting line. After a series of questions from a no-nonsense computer science student, I am told that the problem is not with the e-mail account. The problem is with the “network.” We are “off-line.” We have no internet signal. For us, that means we need to call AT&T.
Ed makes the call later that day, and spends the next hour or more on the telephone with the AT&T customer care person. Try this, try that. Look behind the modem, look behind the computer tower, unplug the blue cord, plug the blue cord back in, turn everything off, turn everything back on. Finally, exhaustion sets in. Ed gives up. “I don’t think I can do any more. Please, please send someone out here to help.” Okay, tomorrow morning.
Sometime after hanging up the telephone, we gradually discover that it’s not just the computers that are off-line. Since we have our technology “bundled,” everything is out-of-whack — the TV, my iPad, and my iPhone. We are full of angst in our limbo of time before the AT&T technician comes the next day. How is it that we have become so accustomed to this daily life with our various devices that to be without them leaves us feeling way out of kilter and “at loose ends?”
After a restless night (really!), the next morning comes and with it the visit from the AT&T technician to our house. He asks some pointed questions, and quite quickly hones in on the problem. “See that little red button on the back of the modem, down near the bottom? Hold that button in for about 15 seconds, the modem will reset, and you will be back in business.” And holy cow! It actually worked! We are amazed. We are ecstatic.
And the story doesn’t end there.
On the next day, Sunday, I get a call from my good friend and piano partner Melinda. She’s having trouble with her computer, her TV, and her iPhone and she is aware that I have been having problems of a similar nature in the last day or two. Do I have the help number she can call to get assistance from AT&T? Well . . . I can do better than that. “See that little red button on the back of the modem. . . ” Two minutes later she calls me back; “It worked!.” We are ecstatic and amazed all over again. Melinda, too, is back in business!
Daily life is back to normal.
***Photo courtesy of Melinda